These services provide customers with timely and effective support, as well as the expertise they need to get the most out of their Salesforce platform. In this response, we will explore how Penfield Digital supports customers through its service desk and managed services, including the benefits that these services provide to customers.
The Service Desk:
Penfield Digital's service desk is the primary point of contact for customers who need assistance with their Salesforce platform. The service desk team is staffed by experienced support professionals who are available via phone, email, JIRA Board, and Slack. They work around the clock (24/7 is available on request) to provide customers with timely and effective support.
The service desk provides a single point of contact for customers to report issues, request changes, or seek guidance on the use of Salesforce.
Support & Managed Services Supporting Customers with Service Desk and Managed Services: A Closer Look at Penfield Digital's Approach
Penfield Digital provides a range of services to help customers manage and optimize their Salesforce platform. One of the key ways in which Penfield Digital supports its customers is through its service desk and managed services.
Support onsite or offsite
The Managed Services:
Penfield Digital's managed services provide customers with a range of services to help them manage and maintain their Salesforce platform. This includes the deployment and configuration of Salesforce, as well as ongoing maintenance and support. The company also offers a range of specialized services to help customers optimize their use of Salesforce.
One of the most popular services provided by Penfield Digital is its on-site consulting. Customers can hire consultants to work at their location one or more days a week to provide additional support to internal teams. These consultants are experienced in Salesforce best practices and can provide training, troubleshooting, and guidance on how to optimize the platform for specific business needs.
Another important aspect of Penfield Digital's managed services is its Centers of Excellence (CoE). CoE is a team of experts who specialize in a particular area of Salesforce, such as sales, marketing, or customer service. The CoE team works with customers to optimize their Salesforce platform for that area of their business. This includes providing best practices, training, and support to help customers achieve their goals.
The Benefits of Penfield Digital's Service Desk and Managed Services
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Improved customer satisfaction: By providing timely and effective support, our customers are more likely to be satisfied with their experience using Salesforce. This can lead to increased loyalty and repeat business.
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Increased efficiency: The service desk and managed services help our customers to get the most out of their Salesforce platform. This can lead to increased productivity, improved processes, and reduced costs.
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Customized support: The on-site consulting and CoE services provide our customers with customized support and guidance tailored to their specific business needs.
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Increased digital maturity: The service desk and managed services help our customers to increase their digital maturity by providing guidance and best practices for using Salesforce.
In conclusion, Penfield Digital's service desk and managed services provide our customers with the support they need to get the most out of their Salesforce platform. Our goal is to ensure that customers are satisfied with their digital experience and can continue to grow their businesses with the help of Salesforce.
