Account Director
Fulltime - Amsterdam (hybrid)

Hello, is it you we have been looking for?

Penfield Digital is a dynamic Salesforce strategy agency, consultancy, and technology company that empowers ambitious brands to achieve remarkable growth.

As part of the Assist Digital Group, a global organization, we bring together creative storytelling, diverse perspectives, inclusive thinking, and specialized vertical capabilities to drive exceptional results for our clients.

Our expertise spans the entire customer journey, encompassing marketing automation, commerce, consultancy, CRM, Service, CX, data, and technology.

Who we are looking for:
We are seeking a talented and driven Account Director (all genders) to join our team in the vibrant city of Amsterdam (Hybrid). As an Account Director, you will play a pivotal role in building and nurturing client relationships while identifying new business development opportunities within the Salesforce ecosystem.

What are your Responsibilities?

- Develop and execute effective business strategies within the Sales team to achieve client business goals

- Manage and grow existing accounts by upselling to target clients and proactively pursuing new opportunities

- Collaborate with Penfield Digital Senior Leadership to co-develop and support account plans, ensuring successful delivery, growth, and client satisfaction

- Stay informed about current and emerging trends, unique opportunities, and challenges in the markets and geographies where our clients operate, and apply this knowledge to drive their business initiatives

- Shape solutions, accurately scope and price engagements, and smoothly transition projects from the sales process to the delivery phase

- Foster strong relationships with clients at senior levels, as well as external and internal partners, maximizing growth within your account/portfolio

- Cultivate relationships with Salesforce internal Account Executives, BU heads, Solution SEs, and Sales and Delivery Leaders

- Drive revenue growth within your client portfolio and actively promote end-to-end Penfield Digital / Assist Digital services

- Support sales and pre-sales activities, including opportunity assessment, RFP response, proposal and presentation creation, client relationship development, and deal closure

What are the Requirements we are looking for?

- Demonstrated success in developing and expanding client relationships while effectively managing internal stakeholders

- Proven ability to provide consultative guidance, applying a meticulous and thoughtful approach to enhance clients' competitive advantage

- Knowledge of technology, digital landscapes, business models, and trends (experience within Salesforce is a plus)

- Strong problem-solving skills and a creative mindset

- Ability to ensure quality control by conducting regular quarterly reviews with clients, visiting office locations, and understanding their day-to-day operations

- Aptitude for guiding the team and resolving account-related challenges on a daily basis

- Tenacious and resourceful, with a determination to overcome obstacles and find solutions

- Excellent verbal and written communication skills, including seasoned presentation abilities

- Outstanding interpersonal and communication skills

- Proven ability to manage client engagements under high-pressure circumstances, delivering successful outcomes

- Solid business acumen, strategic thinking, and strong negotiation skills

- Familiarity with local market dynamics and client support requirements

- A team player mindset, willing to assume various roles as needed for the team's success

Your superpowers, what you bring to the table.

- Minimum of 4 years of experience in account management/client success management (preferably within CMG/retail advertising)

- Strong communication and organizational skills, ensuring efficient and effective account management

- Demonstrated ability to understand and address customer problems by connecting teams, knowledge, and solutions

- Financial acumen for developing and managing project budgets

- Understanding of key healthcare issues and restrictions in major markets

- Entrepreneurial spirit combined with proven managerial abilities

- Strong analytical and strategic skills, complemented by above-average interpersonal abilities

If the above points resonate with you, we eagerly await your application. We value diversity and encourage all qualified individuals to apply, regardless of background or experience, so if not all applies to you, we would want to receive your application.